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Terms and Conditions

These are ITRE Online Store Terms and Conditions of sale to which all online purchases are subject. We reserve the right to change these terms and conditions at any time, without notice. Any changes will take effect when posted on this website. By using this website you agree to be bound by these Terms and Conditions.

These Terms and Conditions do not affect your statutory rights.

If you have any questions about the site or your order, you should find the answers here...

Acceptance of your order and the completion of the contract between us (ITRE) and you, (the customer), will take place when the goods have been paid for by you and despatched by us. Any email, order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by ITRE of your order.

In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the options to proceed with this revised order at the correct price/description, or to cancel the order. In these circumstances, upon cancellation, your credit/debit card will be refunded in full.

1b. Price Information
The prices shown are only applicable to purchases made via the ITRE Online store. Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online. All offers are subject to availability and while stocks last.

All prices are shown in £ sterling.

If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price, however, should you choose not to do so, your monies will be refunded to your credit/debit card in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors.

To order Goods (Production Expense Contribution fees or Annual Subscription fees) from our online store, you need to select your required items from the product information page(s) they appear on. These pages can be accessed by selecting one of our main product categories, either from the top navigation bar or from the list of categories and sub-categories displayed on the centre of your screen. To place an order online, go to the product information page and then follow the steps outlined below:

Product Information Page: click the ’Add to basket’ button on the product information page. If a product is not available to buy online the ’Add to basket’ button will not appear and will be replaced with a ’Continue shopping’ button, allowing you to select an alternative item if Required.

Shopping Basket Page: After making your selections, click on the ’Continue to checkout’ or ’Checkout’ button. You will be able to review and amend your order before proceeding through the checkout pages.

Billing Page: We will then ask for details of your billing address - this MUST be the address at which your Credit/Debit card is registered - and email/phone contact details so we can contact you if we need to discuss your order. Please complete your details in the appropriate boxes and click the ’Next’ button. You will be given the opportunity to select a different delivery address later in the checkout process.

Delivery Page: Check your details and confirm they are correct by clicking the ’Continue to checkout’ button. If you details are incorrect in any way, click on the ’Edit address book’ button to amend your details. You can add a different delivery address at this stage by clicking the ’Create new address’ button.

Order Summary Page: Finally, we will ask you to check the details of the products you are ordering, along with your billing and delivery addresses. If you have a promotional code, enter it in the box provided and press ’Submit’, and your order will be automatically updated. Then complete the details of the credit/debit card you wish to use to make your payment and don't forget to tick the boxes confirming you have read these Terms and Conditions and to allow you to be contacted by us via email if you wish to. Clicking ’Order Now’ will generate and transmit your order and display a page confirming the details of your order for your records. Unfortunately, due to the speed of our order processing, you will not be able to amend your order after pressing the ’Confirm Order’ button, so please check all details are correct before placing your order.

ITRE will confirm receipt of your order by sending an email to you, using the address you supplied when registering with our website. This email is only an acknowledgement and does not constitute legal acceptance by us of your order.

All orders placed on ITRE are subject to stock availability and to the validation checks described in section 4 below. Also please refer to section 1 above regarding incorrect prices. No contract will exist until payment has been received and goods have been dispatched. This will be deemed to be our acceptance of your order and to have been effectively communicated to you.

Please note that the only language in which the contract can be concluded is English. ITRE will retain details of your order in our database and these details can be made available on request. Please email us at customer.services@itrepayments.com

We accept payment by most major credit or debit cards.

Please ensure that the expiry date of your credit/debit card is after the anticipated despatch date of your order. Payment will be debited from your account just before the despatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfill your order.

We regret that we are unable to accept payment by cheque, cash, Purchase Orders or any other form of payment other than credit or debit cards.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.

We can only deliver to addresses within the United Kingdom. For deliveries to non-mainland UK addresses and certain remote locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands there may be an additional delivery charge and slightly longer delivery lead-time. This charge will be shown clearly during the checkout process. Goods can be delivered either to your home address, to an alternative address or to your work. We regret we are not able to deliver to the Channel Islands.

Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery or by courier. A signature is required for all Royal Mail Recorded Delivery and courier deliveries.

If your order contains more than one product the individual products may, on occasions, be sent on multiple dispatches at no extra charge.

6a. Delivery Charges
The delivery charge for each item is listed on the product detail page underneath the ’Add to Basket’ button. When you add products to your shopping basket the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process.

We make every effort to keep our delivery charges as low as possible. The delivery charge depends on the size and weight of the product ordered and the delivery service option you choose.

See the table below for standard delivery charges:

Product Type Service Charge
Smaller, low value goods Royal Mail £2.50

Delivery charges are per item.

6b. Delivery Times

Standard delivery is normally within 28 working days. Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days.

Some items are delivered directly to you from the manufacturer and may incur a longer delivery lead time.

Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery or by courier. A signature is required for all Royal Mail Recorded Delivery and courier deliveries. Goods delivered by courier should arrive between 9am and 5pm, however our couriers may attempt delivery outside these hours, up to 9pm Monday to Friday. All courier deliveries must be signed for. If you are out when the courier arrives the courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot.

Deliveries to non-Mainland UK or remote locations may take longer.

Please note that if your order is made up of a combination of items, deliveries may, on occasion be made separately.

Risk in the goods will pass to you on delivery.

We reserve the right to alter or amend delivery times in exceptional circumstances.

We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay. In the event that we fail to meet a specified delivery date you will have the option of either cancelling your order and receiving a full refund, or continuing with the order and accepting a refund of any additional delivery charge we have made.

Delivery times quoted above can vary depending on stock availability and delivery location.

Where applicable, details of manufacturers' guarantees or service arrangements will be provided with the product. After sales service and warranty/guarantee claims will initially be dealt with by your local ITRE distributor.

We can deliver to most addresses in the U.K. Unfortunately we are unable to deliver to non-UK destinations, including the Republic of Ireland. Please contact us by email at customer.services@itrepayments.com if you require further details. All goods are subject to availability.

Where a person attempts to buy goods where minimum age limits apply, the contract will be deemed void where the individual is below the required age limit.

If you are not happy with any aspect of our online service, discover a fault with our website, or if you have any queries or comments relating to an order placed online, please either e-mail us at customer.services@itrepayments.com, telephone us on +44 (0)1604 833601, or write to ITRE Online, ITRE, 20 Smitherway, Bugbrooke, Northampton, Northants, NN7 3PT United Kingdom and we will do everything we can to help you.

Your access to the ITRE website may occasionally be restricted to allow for the introduction of new products or features, site development, maintenance or repairs. We will attempt to restore the service as soon as we reasonably can.

If you decide that you do not want any item that we have delivered, your statutory rights apply, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase).

Methods of return are as follows:
1) To a ITRE By post (if the item has been posted to you)
To return an item by post you must firstly contact ITRE either by email at customer.services@itrepayments.com, or telephone us +44 (0)1604 833601. We will issue a Returns Authorisation which must accompany the goods being returned. Items returned without a Returns Authorisation cannot be accepted.

Let us know which item(s) you wish to return, and the details of any fault, along with your customer order number and your personal details and we will send you an email containing a returns note. When you receive this email, simply print out the returns note and place it in your parcel with the item(s) you wish to return. Please package your item(s) securely, returning in the original outer packaging where possible. All items returned by post (unless faulty) are returned at your cost. You are advised to obtain a certificate of posting (available from all Post Offices at no charge) when returning items by post. If you post your item(s) back to us, we will endeavour to send you a replacement or refund your payment within 14 days, providing your Returns Authorisation is included with the items returned.

For faulty items, we will, upon receipt of the product, examine it or we may have to return it to the manufacturer for examination. We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days, providing your Returns Authorisation is included with the items returned.

This does not affect your statutory rights.

Representations of colour online are as accurate as our photographic and electronic processes will allow. Please note that colour online can also be affected by the calibrations of different output devices.

All weights and sizes are supplied as a guide only and are approximate.

We have used every effort to ensure that shopping on the Internet with ITRE is safe. Our secure server software encrypts all of your personal information sent over the Internet. In processing your order, your information may have to be sent over the Internet more than once. At no point is your order information sent in this way without encryption.

Although we endeavour to take all reasonable steps to protect your personal information, we cannot guarantee the complete security of any data you disclose online. You accept the inherent security risks of providing personal information and dealing online over the Internet and ITREcannot be held responsible for any breach of security unless it is due to our negligence.

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