These are AWWP Online Store Terms
and Conditions of sale to which all online purchases are subject. We
reserve the right to change these terms and conditions at any time,
without notice. Any changes will take effect when posted on this
website. By using this website you agree to be bound by these Terms
and Conditions.
These Terms and Conditions do not affect your
statutory rights.
If you have any questions about the site or your
order, you should find the answers here...
1. THE CONTRACT
Acceptance of your order and the completion of the contract
between us (AWWP) and you, (the customer), will take place when the
goods have been paid for by you and despatched by us. Any email,
order confirmation or other electronic acknowledgement by us of
receipt of an order does not constitute legal acceptance by AWWP of
your order.
In the event that there are any errors regarding
price or description, we reserve the right to notify you as soon as
possible and give you the options to proceed with this revised order
at the correct price/description, or to cancel the order. In these
circumstances, upon cancellation, your credit/debit card will be
refunded in full.
1b. Price Information
The prices shown are only applicable to purchases made via the
AWWP Online store. Special Offers and promotions advertised in the
press or other media may be excluded unless specifically advertised
as available online. All offers are subject to availability and
while stocks last.
All prices are shown in £ sterling and include
V.A.T. where appropriate. We regret we are not able to offer VAT
exclusive pricing for deliveries to the Channel Islands.
If an administrative error has resulted in an
incorrect price being displayed, we reserve the right to correct
that price and notify you accordingly. In these circumstances, it
will be deemed that a contract has not been entered into and you
will not be bound to continue with your purchase. You will be asked
to email us to confirm that you wish to proceed at the correct
price, however, should you choose not to do so, your monies will be
refunded to your credit/debit card in full. The repayment of such
monies paid to us will be the extent of our liability to you in the
event of pricing errors.
2. ORDERING GOODS
Our online store can only accept orders originating from and for
delivery to UK addresses.
To order goods from our online store, you need to
select your required items from the product information page(s) they
appear on. These pages can be accessed by selecting one of our main
product categories, either from the top navigation bar or from the
list of categories and sub-categories displayed on the centre of
your screen. To place an order online, go to the product information
page and then follow the steps outlined below:
Product Information Page: click the ’Add to
basket’ button on the product information page. If a product is not
available to buy online the ’Add to basket’ button will not appear
and will be replaced with a ’Continue shopping’ button, allowing you
to select an alternative item if Required.
Shopping Basket Page: After making your
selections, click on the ’Continue to checkout’ or ’Checkout’
button. You will be able to review and amend your order before
proceeding through the checkout pages.
Billing Page: We will then ask for details of your
billing address - this MUST be the address at which your
Credit/Debit card is registered - and email/phone contact details so
we can contact you if we need to discuss your order. Please complete
your details in the appropriate boxes and click the ’Next’ button.
You will be given the opportunity to select a different delivery
address later in the checkout process.
Delivery Page: Check your details and confirm they are correct by
clicking the ’Continue to checkout’ button. If you details are
incorrect in any way, click on the ’Edit address book’ button to
amend your details. You can add a different delivery address at this
stage by clicking the ’Create new address’ button.
Order Summary Page: Finally, we will ask you to check the details of
the products you are ordering, along with your billing and delivery
addresses. If you have a promotional code, enter it in the box
provided and press ’Submit’, and your order will be automatically
updated. Then complete the details of the credit/debit card you wish
to use to make your payment and don't forget to tick the boxes
confirming you have read these Terms and Conditions and to allow you
to be contacted by us via email if you wish to. Clicking ’Order Now’
will generate and transmit your order and display a page confirming
the details of your order for your records. Unfortunately, due to
the speed of our order processing, you will not be able to amend
your order after pressing the ’Confirm Order’ button, so please
check all details are correct before placing your order.
AWWP will confirm receipt of your order by sending
an email to you, using the address you supplied when registering
with our website. This email is only an acknowledgement and does not
constitute legal acceptance by us of your order.
All orders placed on AWWP are subject to stock
availability and to the validation checks described in section 4
below. Also please refer to section 1 above regarding incorrect
prices. No contract will exist until payment has been received and
goods have been dispatched. This will be deemed to be our acceptance
of your order and to have been effectively communicated to you.
Please note that the only language in which the
contract can be concluded is English. AWWP will retain details of
your order in our database and these details can be made available
on request. Please email us at
customer.services@tiffanycoachworkseurope.com
3. PAYMENT
We accept payment by most major credit or debit cards registered
at UK addresses.
Please ensure that the expiry date of your
credit/debit card is after the anticipated despatch date of your
order. Payment will be debited from your account just before the
despatch of your goods, and if your payment card has expired, we
will be unable to take payment and fulfill your order.
We regret that we are unable to accept payment by
cheque, cash, AWWP Gift Vouchers, Purchase Orders or any other form
of payment other than credit or debit cards.
4. VALIDATION CHECKS
All credit and charge card holders are subject to validation
checks and authorisation by the card issuer. If the issuer of your
payment card refuses to authorise payment to us, we will not be
liable for any delay or non-delivery.
5. LIABILITY
The majority of card issuers cover all the charges that may result
from unauthorised use of your credit card or debit cards, but some
may limit your liability to £50. If you believe your credit or debit
card has been subject to unauthorised use you should contact your
card issuer without delay.
6. DELIVERY OF GOODS
We can only deliver to addresses within the United Kingdom. For
deliveries to non-mainland UK addresses and certain remote locations
e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland
and the Scottish Highlands there may be an additional delivery
charge and slightly longer delivery lead-time. This charge will be
shown clearly during the checkout process. Goods can be delivered
either to your home address, to an alternative address or to your
work. We regret we are not able to deliver to the Channel Islands.
Your order will be delivered either by Royal Mail,
Royal Mail Recorded Delivery or by courier. A signature is required
for all Royal Mail Recorded Delivery and courier deliveries.
If your order contains more than one product the
individual products may, on occasions, be sent on multiple
dispatches at no extra charge.
6a. Delivery Charges
The delivery charge for each item is listed on the product detail
page underneath the ’Add to Basket’ button. When you add products to
your shopping basket the appropriate charge will be added
automatically. All delivery charges will be shown clearly throughout
the checkout process.
We make every effort to keep our delivery charges
as low as possible. The delivery charge depends on the size and
weight of the product ordered and the delivery service option you
choose.
See the table below for standard delivery charges:
Product Type
Service
Charge
Smaller, low value goods
Royal Mail
£2.50
Delivery charges are per item.
6b. Delivery Times
Standard delivery is normally within 28 working
days. Delivery times are calculated in working days - i.e. Monday to
Friday inclusive (working days do not include weekends or National
Bank Holidays). In case of Bank Holidays please allow an extra 2
working days.
Some items are delivered directly to you from the
manufacturer and may incur a longer delivery lead time.
Your order will be delivered either by Royal Mail,
Royal Mail Recorded Delivery or by courier. A signature is required
for all Royal Mail Recorded Delivery and courier deliveries. Goods
delivered by courier should arrive between 9am and 5pm, however our
couriers may attempt delivery outside these hours, up to 9pm Monday
to Friday. All courier deliveries must be signed for. If you are out
when the courier arrives the courier will leave a card with the
contact number for you to call to arrange a suitable time for
redelivery or for you to collect the goods from the local depot.
Deliveries to non-Mainland UK or remote locations
may take longer.
Please note that if your order is made up of a
combination of items, deliveries may, on occasion be made
separately.
Risk in the goods will pass to you on delivery.
We reserve the right to alter or amend delivery
times in exceptional circumstances.
We do everything we can to meet the delivery time
specified in this section, however occasionally delivery times may
be affected by factors beyond our control and cannot be guaranteed.
We will inform you if we become aware of an unexpected delay. In the
event that we fail to meet a specified delivery date you will have
the option of either cancelling your order and receiving a full
refund, or continuing with the order and accepting a refund of any
additional delivery charge we have made.
Delivery times quoted above can vary depending on
stock availability and delivery location.
7. AFTER-SALES SERVICE AND GUARANTEES
Where applicable, details of manufacturers' guarantees or service
arrangements will be provided with the product. After sales service
and warranty/guarantee claims will initially be dealt with by your
local AWWP distributor.
8. RESTRICTIONS ON ORDERING AND DELIVERY
We can only accept orders from holders of credit or debit cards
registered at UK addresses.
We can deliver to most addresses in the U.K.
Unfortunately we are unable to deliver to non-UK destinations,
including the Republic of Ireland. Please contact us by email at
customer.services@awwp.info if you require further details. All
goods are subject to availability.
Where a person attempts to buy goods where minimum
age limits apply, the contract will be deemed void where the
individual is below the required age limit.
9. COMPLAINTS AND QUERIES
If you are not happy with any aspect of our online service,
discover a fault with our website, or if you have any queries or
comments relating to an order placed online, please either e-mail us
at customer.services@aww.info telephone us on 07092 980 628, or
write to AWWP Online, AWWP, 20 Smitherway, Bugbrooke, Northampton,
Northants, NN7 3PT, and we will do everything we can to help you.
Your access to the AWWP website may occasionally
be restricted to allow for the introduction of new products or
features, site development, maintenance or repairs. We will attempt
to restore the service as soon as we reasonably can.
10. UNWANTED GOODS
If you decide that you do not want any item that we have
delivered, your statutory rights apply, provided that it is returned
to us in its original and unused condition (including in its
original packaging), along with the wrapping and delivery note (as
proof of purchase).
Methods of return are as follows:
1) To a AWWP By post (if the item has been posted to you)
To return an item by post you must firstly contact AWWP either by
email at customer.services@tiffanycoachworkseurope.com, or telephone
us on 07092 980 628. We will issue a Returns Authorisation which
must accompany the goods being returned. Items returned without a
Returns Authorisation cannot be accepted.
Let us know which item(s) you wish to return, and
the details of any fault, along with your customer order number and
your personal details and we will send you an email containing a
returns note. When you receive this email, simply print out the
returns note and place it in your parcel with the item(s) you wish
to return. Please package your item(s) securely, returning in the
original outer packaging where possible. All items returned by post
(unless faulty) are returned at your cost. You are advised to obtain
a certificate of posting (available from all Post Offices at no
charge) when returning items by post. If you post your item(s) back
to us, we will endeavour to send you a replacement or refund your
payment within 14 days, providing your Returns Authorisation is
included with the items returned.
For faulty items, we will, upon receipt of the
product, examine it or we may have to return it to the manufacturer
for examination. We aim to dispatch a replacement product, arrange a
repair or refund your money within 14 days, providing your Returns
Authorisation is included with the items returned.
This does not affect your statutory rights.
11. COLOURS, SPECIFICATIONS, WEIGHTS & SIZES
Representations of colour online are as accurate as our
photographic and electronic processes will allow. Please note that
colour online can also be affected by the calibrations of different
output devices.
All weights and sizes are supplied as a guide only
and are approximate.
12. SAFE SHOPPING GUARANTEE
We have used every effort to ensure that shopping on the Internet
with AWWP is safe. Our secure server software encrypts all of your
personal information sent over the Internet. In processing your
order, your information may have to be sent over the Internet more
than once. At no point is your order information sent in this way
without encryption.
Although we endeavour to take all reasonable steps
to protect your personal information, we cannot guarantee the
complete security of any data you disclose online. You accept the
inherent security risks of providing personal information and
dealing online over the Internet and AWWP cannot be held responsible
for any breach of security unless it is due to our negligence.
The AWWP website is operated by:
Registered Office Address:
AWWP 20 SMITHERWAY, BUGBROOKE, NORTHAMPTON , NORTHANTS, NN7 3PT
Please also view our Terms of Use
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